Posted 26 September 2006 - 06:16 AM
I was one of the original "Nootropica Coop" members, so I've been doing business with Jeff Whitmore (who runs it) for over a year now. At one point in time, he was doing well with customer service -- I ordered (and received) some piracetam, oxiracetam and centrophenoxine -- but at this point he owes me several hundred dollars. He's been promising me for at least 3 months now that he would mail me part of the nefiracetam order he owes me, until he can order more from his supplier. Here was our most recent conversation, posted with permission, on 9/13 (12 days ago). (It's basically the same conversation that I've had every week with him for the past couple of months.)
Jeff : hi
Ben : Hi Jeff. When can I expect to receive my stuff?
Jeff : sorry. you had the nef in powder from a pram prebuy correct and you converted?
Ben : Yes.
Jeff : i am in a place right now where i have a piracetam and anir restock before i can pay the coop guy to send me more bulk nef. so i guess you liked it? i see rizzer is selling it too - incredible.
Ben : I don't know, I haven't tried it yet. You said you were going to send me the capsules you had left, while you waited for the powder to come in. What happened to that?
Jeff : ok so we had this conversation i remember
Jeff : sorry
Ben : a couple of times, yeah. over the past month. It's okay, but I'm getting a bit frustrated at the wait, when I thought we'd worked out a good solution
Ben : are you still going to do that? Send me capsules now, and then bulk powder when you get it in?
Jeff : ben. i'll print this IM out and act on it. a lot of my business is in special orders that take time. I will look again in the mailroom but i remember sending it there, then the employee left.
Ben : Okay. Give me a date.
Ben : Tell me when I can expect to see those capsules, and then stick to it. That's all I ask.
Jeff : well, priority mail sent tommorow so 4-5 days tops
Jeff : i remember it was 2 bottles but i'll double check
Jeff : maybe not 2
Ben : okay. so you *promise* you will send it out tomorrow?
Jeff : yes.
Ben : i think you said 4
Jeff : if you dont get it in a week then I a ni better than Rizzer and you can save this and post to various forums,
Jeff : .
Ben : haha... fair enough.
Ben : Please email the tracking number / delivery confirmation number after you send it tomorrow, okay? It'll make me sleep more easily
Jeff : Okay
Jeff : its hard for me b/c keeping $7/hour workers is... challenging
Ben : Perhaps, but I've been waiting over a year now.
Jeff : ok well everyone gets paid back if need be but thx for the support
Jeff : I went through a difficult move/consolidation/renovation, but my rent went from $2K a month to $250. And that's a good thing.
Ben : I know -- and as I've said on multiple occasions, I know you've taken a lot on, and I know that it would put you in a bind to demand money from you ... so I'm happy to take product
*sigh*