Amazon Plan: Let Users Return Gifts Preemptively
Technology Would Screen Gifts and Allow Returns before Items Even Ship, Potentially Saving Billions in Restocking Costs
(Washingtonpost.com) This story was written by Washington Post staff writer Michael S. Rosenwald.
Undoubtedly, the Thread and Bobbin Sewing Kit that Aunt Mildred sent from Amazon.com for Christmas will never see a stitch. The Stallion Stable Music Box might have looked pretty on the computer screen, but under the tree's flickering lights, it is frightful. The polka-dot nightgown has never been a good idea, even with free shipping.
These gifts sent via some warehouse many miles away are not only unwanted, but also a multimillion-dollar headache: They have to be repacked, labeled, dropped off and shipped back to Amazon's Island of Misfit Toys. Then a new present has to be packed, labeled and shipped again. Efficient, the process is not.
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