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Missing a product from a smartpowders order

smartpowders

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6 replies to this topic

#1 Shinpathy

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Posted 19 December 2013 - 05:38 AM


What should I do? Is there a better way of contacting their customer service instead of using their "contact us" link?

I'm in AUS and i ordered 6 products but only received 5... and the product is $40+

Can anybody help me?....

Thanks...

#2 12 String

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Posted 19 December 2013 - 11:19 PM

The site seemed to be down, now it's ok.
They have a phone number: (855) 697-6933
Doesn't emailing them work?

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#3 Shinpathy

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Posted 19 December 2013 - 11:26 PM

The site seemed to be down, now it's ok.
They have a phone number: (855) 697-6933
Doesn't emailing them work?

Hey thanks for the reply...

I tried emailing sales@smartpowder.com
and also used their contac us twice already and still no response...

I may have to resort to calling them I guess but I don't really want to do that as I am in AUstralia...
Do they have any reps on here?

Thank you

#4 chemicalambrosia

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Posted 19 December 2013 - 11:31 PM

Try mailing Sales@smartpowders.com . Try multiple times until you get a response...

#5 Shinpathy

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Posted 20 December 2013 - 12:47 AM

Thanks I will send another email in a while... sigh....
very frustrating as I'm a longtime customer of theirs and everything else has been fine.

#6 Shinpathy

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Posted 20 December 2013 - 10:34 PM

So frustrated, now I've sent in 5 emails and not one response.... They've got to seriously have the worst customer service :s.... Really losing a customer and ripping them of 35 dollars?!

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#7 kai2

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Posted 05 January 2014 - 06:02 PM

So frustrated, now I've sent in 5 emails and not one response.... They've got to seriously have the worst customer service :s.... Really losing a customer and ripping them of 35 dollars?!


Hi Shinpathy,

Did you ever hear back from smartpowders?



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