First of all I would like to apologise to Flex that we did not supply a COA for Coluracetam when asked. This isn't acceptable, and it is not how we usually do things. Flex, I hope you are able to accept our sincere apologies for not getting this to you sooner. I have tried to more fully explain the circumstances below, and have sent you a personal email about this.
This post was written because a COA of our coluracetam was not supplied to a customer. The customer's post was written on every single thread relating to Intellimeds.co.uk. Although I may not agree with how this was done, I accept that our customers have the right to discuss our service openly.
I have now uploaded the COA of Coluracetam to our website.
Intellimeds.co.uk is a genuine company. We supply a wide variety of nootropics to customers across the world. We work hard to provide good customer service. As far as I know we're the only UK nootropics company to publish our phone number and take calls.
Like all companies, we aren't able to please every customer and sometimes we can mess up - and when this happens we hold our hands up. For example, when our couriers (DPD & DHL) haven't been able to pick up parcels for our next day delivery service, we've refunded our customer's who have paid for next day delivery and taken this cost on the chin. We're not in business to upset people - we want to provide the latest nootropics, at the best prices, with the best service.
In his posts on this forum, Flex mentioned details of a private email regarding some quite serious health issues with my colleague Aaron, who runs the Intellimeds office on a daily basis. Whilst I would prefer not to discuss this here, this has already been brought up so I would like to clarify the situation. Aaron suffers from epilepsy, and around two weeks ago he had a series of seizures which resulted in him being hospitalised. As a result, Aaron has not been able to work and will not return before the new year.
I have been doing my best to cover Aaron's work for the past few weeks, however as I do not work in the office full time our usual level of customer service has not been maintained. December is a busy time for Intellimeds, and therefore during Aaron's absence I decided to prioritise getting orders dispatched on time to our customers, and regrettably did not reply to all outstanding emails in the timely way that Aaron usually would. I am genuinely sorry that I've not been able to provide our usual level of service over the last two weeks.
This is reflected in Flex's own order. Placed on Sunday 8th December, it was dispatched from our UK warehouse on Monday 9th and delivered in Germany on Friday 13th. I don't think that it can be argued that we provided a quick and efficient delivery service.
I hope that this goes some way to explaining the situation. Flex - I hope that you will give us another chance in the future.
Managing Director, Intellimeds.co.uk
Flex, on 20 December 2013 - 06:26 AM, said:
I ordered Coluracetam from intellimeds.co.uk and requested a CoA.
Thy firstly said that they will post it ovr the weekend.
2 Days later I asked about the CoA, but didnt get any response !!
After a few Days I decided to send the package back and requested a RMA number and an address, but dont get any response !!
This was within the cooling off period
So it semms to be that I´ve got scammed !
Another user reports that their capsules are underweighted.
Stay back from them !