Posted 18 November 2013 - 09:53 PM
Hey everybody. I just registered here so I could provide some insight as a customer of Peak Nootropics. I thought it would be useful. I know I would have found this information useful before I ordered, but I couldn't find much information or reviews about this company. I saw the company was active here on the boards and it appeared they had confidence in their product enough to defend it, so I thought I would give them a chance.
First, here are the various promises made by the company. 1) they will ship within 24 hours, but not on Sundays or Holidays. 2) priority mail is available and has a 2-3 day delivery window. 3) order inquiries are responded to within 24 hours.
It's also important to know that they use a third party fulfillment company to ship their products, so while some of the promises made relate to the service of the shipping company, Peak Nootropics is still responsible, legally speaking, for their performance (or lack thereof).
In terms of my order, I ordered about $100 worth of supplements. And calculating a timeframe for delivery, based on the representations of peak nootropics, the order should arrive in about 4 days max. (24 hours for ship out, plus 2-3 days for delivery) My order was shipped (or should have been) via Priority Mail. I would also have expected to receive a notice of shipping and/or tracking information.
Sadly, it's now 10 days later and I still have not received my order. That's a long time past the 4 days it should have taken. But there were Sundays, and a Holiday in that timeframe to account for, to be fair.
Also, it was disappointing that I did not receive any notice that my product shipped, and I did not receive any tracking information. This fact, plus the fact that it's long past due for delivery, leaves me to conclude my order may not arrive at all. Perhaps it wasn't shipped at all? Unfortunately, I'm beginning to think that is the case, and I got defrauded. The only fact that makes me hesitate in making that conclusion is that a few other posters wrote that they received products from this company, not many, but a few. Perhaps they are phony reviews and made by the company, I don't know.
Following the passage of the delivery deadline, plus a couple extra days, I decided to email the fulfillment company about my order. This is what customers are directed to do, per instructions on peaknootropics.com. The promise is made that email inquiries will be responded to within 24 hours. It's now 4 days later and I still have received no response.
There is also a phone number for the fulfillment company that peaknootropics directs customers to use. I called it, but it goes straight to a voicemail box. I left a message, and have gotten no call back.
So that's my experience so far, and hopefully you find it useful when shopping. On a side note, I have used another retailer for nootropics and had wonderfully fast shipping, very professional and quality packaging, and excellent product performance. I'll forego stating the company name for risk of sounding like I'm promoting them. But regardless, I'll be going back to them for all my future orders. I just wanted to support peak nootropics because they are a relatively new and growing company, and being a business person myself that starts and runs small businesses, I like to support new and ambitious companies. Unfortunately, I got burned on this one.
If I eventually receive the products, I must say that I'm very hesitant to ingest them. I've already seen that this company has very poor judgment in choice of an SEO company, and you probably know of it also. Essentially, they hired an SEO company that spammed reddit and other forums, so had a huge backlash against them. That's what peaknootropics says. Others accuse peaknootropics of more malicious behavior in that regard.
Additionally, I can see that the shipping fulfillment company they have chosen is very poor. Others around the internet say the same thing, about products not shipping, etc., etc..
So that leaves me concerned about their choice of material supplier. If they show such bad judgment choosing other companies, companies that are vital to the success of peaknootropics, how much confidence can I have that the product is quality, or even real?
If I receive the product, perhaps I'll have it tested. I will not use it without testing it, it seems too risky at this point. But if I test it, and it comes back acceptably pure, and free of harmful contaminants, I'll use it. If I end up doing that I'll post an update here about it, because again, I want to give the benefit of the doubt to this company. And if they have good product, they deserve credit for it. Because again, there are things I like about the company. They have a good website, great product information, and the representative seems knowledgeable and concerned when posting on these forums, so I hate to see a company with good potential get ruined because of a bad fulfillment company.