Hello.
This whole ordeal may sound as a rant to you, but i need to get this out of my system.
I hope this also functions as a warning for other potential smi2le customers.
I order 240g Phenibut on 10/4 if i remeber correctly.
A couple of days before the DEA busted his business.
No email confirmation of the order.
I send 6 emails about my order, no answer.
My credit card is charged on 10/12.
I send 4 emails about this and finally get an answer.
He tells me it's going out tomorrow.
He promises to add 40g free of charge to my order.
A week later i send 3 emails asking if he actually did send it.
He said it's going out tomorrow.
A week later i get a letter from the customs stating that they can not figure out the value written on the package.
I have no email confirmation or nothing i could send them.
They said the package content was suspicious and told me they will send it back.
I was very confused about this.
I email Rizzer, again after several attempts i get an answer:
I put a value of $10 on it; I thought you had already written them
something about the value on it; I don't get it. I've sent several
hundred packages like that putting $5 or $10 as the value and they have
never been turned around before. I will resend it and put a higher value
on it; maybe $27.00 or something. But it will be the amount you
originally ordered (240 grams without the extra stuff; because I have to
pay shipping charges again and I am taking the chance/risk wasting the
extra shipping charges by sending it again. The way your customs office
is is not my fault; nowhere else have I had this problem.
This is where i started losing it, HE sent the dodgy package in the first place and the customs will send it back to him any way (with the extra, if there was any) so the only thing he lost is 20$ shipping because he messed
up in the first place!!
Here comes the funny part:
I ordered on 11/2 300g ALCAR and 600g Creatine from him.
No email confirmation.
Again i get a letter from the customs, they can not figure out what is written on the package.
I go to their office to sort it out.
The value written on the package was TOTALLY unreadable, no wonder they couldn't make any sence of it, i couldn't.
He had written VITAMINS as content.
Vitamins are illegal to import to my country (in Europe).
The customs officer laughed that this is the first time in her carreer (she was around 55) that somebody sent something legal but stated on the package something illegal, usually the other way around.
When i made the order initially i asked if he has had any problems shipping to europe, he said he has had trouble when writing VITAMINS on the package but that he now uses a different term. Supplements if i remember correctly.
Now why did he write VITAMINS on it, knowing it may be turned back?!
So it was his fault the first package got sent back in the first place, he made it sound it was my fault.
And as i quoted the email response, he wont send me any compensation.
Actually i don't care about the extra he promised me because i still haven't got the package he said he would send on 11/1.
There you have it.
I have tried emailing him now for several days, several emails. No answer.
I will give him 2 days to answer, then i will file a complaint.
This is very sad because his prices are good and there are too few suppliers of nootropics. I would have loved too see his business flourish. Now i only see RED. Yes, i am furious.
Why didn't i call him?
I live on the other side of the globe. I can't speak good enough english, i can write abit.
He says on his pages:
If you have ANY Problems,Comments,Questions etc.
rizzer@smi2le.biz
If you have that on your page you can be sure people will ask about recommendations etc.
Then he complains he gets so many emails... strange huh?
Thats it then.
I can bet Nootropi can come up with a lot of reasons to defend rizzer but as thing look now i don't think he will be in business for very long.
-Mats