1024 replies to this topic

[Mind]

More and more people recognize the possibility that most jobs could be gone in a "blink of an eye", due to AI.

[albedo]

Maybe it's cherry picking, maybe just an "European" case, maybe just an opinion piece to sell an AI audit or something. Yet, it looks there is hope ...

 

"...The risk is not automation. The risk is automation without intention — deploying technology to eliminate cost rather than to unlock capability. IKEA automated 47% of its customer service and did not lose a single person. It found €1.3 billion. The businesses that will win the next decade are the ones that ask not “what does automation replace?” but “what does automation make possible? ...”

https://medium.com/a...bs-d3d9dd2a4551

 

[Mind]

Maybe it's cherry picking, maybe just an "European" case, maybe just an opinion piece to sell an AI audit or something. Yet, it looks there is hope ...

 

"...The risk is not automation. The risk is automation without intention — deploying technology to eliminate cost rather than to unlock capability. IKEA automated 47% of its customer service and did not lose a single person. It found €1.3 billion. The businesses that will win the next decade are the ones that ask not “what does automation replace?” but “what does automation make possible? ...”

https://medium.com/a...bs-d3d9dd2a4551

 

Where companies could make money, without even increasing market share and/or prices, is to automate compliance/regulatory drudgery. Businesses spends billions on filing reports with the government, trying to understand regulations, trying to implement regulations. Automate the "red tape" and you instantly save time and become more profitable.

 

Otherwise, for a business like IKEA, the marketplace is only so big. If they use AI to dominate the competition, then the job losses will not come from IKEA, but rather from all of the other furniture businesses. Same job losses due to AI, just not at IKEA (yet).

[albedo]

Where companies could make money, without even increasing market share and/or prices, is to automate compliance/regulatory drudgery. Businesses spends billions on filing reports with the government, trying to understand regulations, trying to implement regulations. Automate the "red tape" and you instantly save time and become more profitable.

 

Otherwise, for a business like IKEA, the marketplace is only so big. If they use AI to dominate the competition, then the job losses will not come from IKEA, but rather from all of the other furniture businesses. Same job losses due to AI, just not at IKEA (yet).

 

Good point. But (i) are you shifting topic in the first paragraph from a call center/chat box to automatize compliance/regulatory? Not exactly the case but it might be related though and your are right in pointing to it. (ii) in the second paragraph, competition is competition and it has always existed. So it is also up to the other business to adapt, right? Recollect a bit the meme circulating on the social about the farmer and the horse and the tractor, eg https://www.linkedin...376052224-nJ4N/

[Danail Bulgaria]

The trueth is that the AI and the automation are continuing taking jobs. This can't be hidden anymore, because the examples are already too many and too obvious. One example - hypermarkets in my country already have automates "self service" pay decks replacing at least 4-5 emplyess on the pay desks. This is visible, touchable and usable for thousands of people going for shopping every day. And more and more obvious and visible shall it be in the future.