1022 replies to this topic

[Mind]

More and more people recognize the possibility that most jobs could be gone in a "blink of an eye", due to AI.

[albedo]

Maybe it's cherry picking, maybe just an "European" case, maybe just an opinion piece to sell an AI audit or something. Yet, it looks there is hope ...

 

"...The risk is not automation. The risk is automation without intention — deploying technology to eliminate cost rather than to unlock capability. IKEA automated 47% of its customer service and did not lose a single person. It found €1.3 billion. The businesses that will win the next decade are the ones that ask not “what does automation replace?” but “what does automation make possible? ...”

https://medium.com/a...bs-d3d9dd2a4551

 

[Mind]

Maybe it's cherry picking, maybe just an "European" case, maybe just an opinion piece to sell an AI audit or something. Yet, it looks there is hope ...

 

"...The risk is not automation. The risk is automation without intention — deploying technology to eliminate cost rather than to unlock capability. IKEA automated 47% of its customer service and did not lose a single person. It found €1.3 billion. The businesses that will win the next decade are the ones that ask not “what does automation replace?” but “what does automation make possible? ...”

https://medium.com/a...bs-d3d9dd2a4551

 

Where companies could make money, without even increasing market share and/or prices, is to automate compliance/regulatory drudgery. Businesses spends billions on filing reports with the government, trying to understand regulations, trying to implement regulations. Automate the "red tape" and you instantly save time and become more profitable.

 

Otherwise, for a business like IKEA, the marketplace is only so big. If they use AI to dominate the competition, then the job losses will not come from IKEA, but rather from all of the other furniture businesses. Same job losses due to AI, just not at IKEA (yet).